Operations Manager-Facilities

• Our Client, the Employer!

Our client is a pan-India facility management company with more than 14000 employees headquartered in Mumbai. For the last one and a half decades, it has catered to IFM services for leading brands using bespoke solutions that blend smoothly with the client's core business.
• Job Purpose

This role will lead operations of multiple facilities and clients of varied businesses of a city or zone and report to the Head/Regional Head of Operations. The Facility Managers and Unit heads will report to this position. This role has Profit and Loss responsibility for business and accountability for revenue growth, profitability, and employee retention.
• Job Location

This is an onsite full-time role in Ahmedabad
• Job Responsibilities
• Manage day-to-day operations of multiple units, ensuring efficient and effective service delivery.
• Develop and implement operational strategies to optimize productivity, quality, and customer Manager Operations
• Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
• Ensure compliance with regulatory requirements and industry best practices.
• Develop strong relationships with clients, vendors, and contractors to ensure smooth operations and excellent customer service.
• Lead a team of facility management professionals, providing guidance, training, and performance feedback.
• Prepare and attend all Operations reviews, be they internal or external, in the form of Monthly Reviews, MMR or QBR for the units
• Initiate training, motivate staff and ensure people retention by inculcating best industry practices
• The role must reflect the highest level of Transparency, authenticity and ethics. Remain alert and proactive in responding to clients and all stakeholders.
• Job Requirements

Excellent organizational and interpersonal skills.

Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Proficient in Word, Excel, Outlook, and PowerPoint.

Self-driven and motivated.

Clarity on fundamental business with a clear idea of soft and Engineering services

Ability to manage work with travel.

Good Network will arrange for manpower shortages and new blue and grey-collar staff hirings.

High energy levels and ability to work & deliver under pressure.

Any Bachelor’s degree. Preferably in hotel Management. Must have prior FM management experience.

Competitive Cost to the Company @ 12 LPA (CTC)

The benefits package includes health insurance, retirement plans, and other perks.

Opportunities for career growth and professional development.

Skills: budget management,training and development,data analysis,regulatory compliance,people management,customer service,compliance,proficient in word, excel, outlook, powerpoint,p&l management,budgeting,operational management,key performance indicators (kpis),employee retention,client administration,team leadership,facility management (fm),team management,training,facility management,strategic planning,vendor management,staff training,client relationship management,relationship management,hse management systems,operations management,interpersonal skills,technical service delivery,compliance management,performance monitoring,proficiency in word, excel, outlook, powerpoint,organizational skills,operational strategy,proficiency in ms office