Operations Manager - Seattle, WA

Job Description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, ****** orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties And Responsibilities

Onboarding: Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties; Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Developing: Provide timely and consistent touchpoints with frontline employees; Regular review of best practices to enhance daily performance; Focus on understanding and progress of frontline employee career goals
Coaching: Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success; Actively practice and seek feedback on coaching conversations.
Mentoring: Lead by example to ensure safety practices are paramount with each employee; Teaching and developing an understanding of the WM Way
Performance Management: Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining; Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.



III. Qualifications

Required Qualifications
Associate's Degree or in lieu of a degree
High School Diploma (accredited) and two (2) years of relevant work experience
Successful completion of the WM Route Manager Trainee program
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License



IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally;
This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.



The expected base pay range for this position is $75,555 to $110,825 annually. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.