Operations Manager, US&C Consumer Ops, Retail

Location
Toronto, ON
 
Full job description
About the Role

Uber Eats is seeking a Strategic Operations Manager to lead data-driven user engagement strategies across our Retail verticals. You'll be responsible for identifying high-potential user cohorts, crafting targeted engagement strategies, and optimizing platform levers to drive repeat behavior and long-term retention.

What You Will Do

Build: Create more creative and efficient processes to target users with promotions and impressions in a compelling way to generate awareness and repeated engagement

Analyze: Quantify everything you do. Utilize data-driven decision making to understand business trends and craft your recommendations to senior leadership

Test and improve: Create a roadmap to methodically increase the impact and efficiency of our promos and communications

Turn strategy into action: Program manage all aspects of user development and maturation, including weekly spend & CRM tactics, and other in-app levers that impact our growth

Collaborate: Work with a number of stakeholders like Legal, Data Science, Marketing, and Product to deliver the tools we need to deliver growth

Basic Qualifications
3+ years of operations, data analytics, business/ general management, strategy and planning, management consulting or similar experience
Comfortable working with large datasets; experience with SQL for complex data pulls and Excel/Google Sheets for analysis, modeling, and performance tracking
Creative approach that enjoys experimentation and is willing to take bold bets despite risk of failure
Preferred Qualifications 1+ years experience in Management consulting, marketplace growth operations, or strategy work in a large business


For Canada-based roles: The base salary range for this role is CAD$89,000 per year - CAD$99,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.