Operations & Process Excellence Intern

Location
Dadar, Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Paid sick time
Paid time off
 
Full job description
Operations & Process Excellence Intern

Location: Mumbai - Dadar West

Department: Cross-functional (Sales, Admissions, Applications)

Type: Full-time Internship

Duration: 2 months (can be extended if needed)

About the Role : Are you someone who loves organizing, helping teams, and making things run smoothly? As an Operations & Process Excellence Intern, you’ll get to work closely with different teams, assist with daily tasks, and improve how things work in the office. This is a great opportunity to learn how good processes make a big difference in a company’s success.

Responsibilities :

1. Handle Calls and Follow-ups

Track incoming calls and make sure no calls are missed.
Follow up on missed calls to keep things running smoothly.
Help answer calls when the main counselors are unavailable.
2. Check Client Communication

Review messages and emails sent to clients to ensure they are clear and timely.
Spot delays or missed messages and let the team know to act quickly.
3. Talk to Clients

Send follow-up messages via WhatsApp and email to help clients move forward.
Keep records of all conversations in an organized way.
4. Support CRM Work

Make sure all data in the CRM (client management system) is accurate.
Share suggestions to improve how the system works based on feedback.
5. Work with Data and Reports

Collect and organize data to help the team spot trends and issues.
Create simple summaries of team reports to share with managers.
Who should Apply:

This internship is for you if you:

Like organizing and improving how things are done.
Are comfortable using tools like WhatsApp, email, and spreadsheets.
Communicate clearly and enjoy helping teams work better.
Are curious to learn about how companies manage their operations.
Requirements:

Graduate or final-year student (any field).
Fluent in English and Hindi (speaking and writing).
Familiarity with CRMs or basic software tools is a plus.
What you will Learn:

How to manage and improve daily operations in a busy office.
Tips for creating smoother workflows and better client communication.
Hands-on experience with data, reports, and client management tools.
The role of teamwork and communication in delivering excellent service.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

Paid sick time
Paid time off
Schedule:

Day shift
Fixed shift
Education:

Bachelor's (Required)
Work Location: In person

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