Operations Representative - Unsecured Lending

One year fixed term opportunity in Kiwibank’s Cards & Payments team.
Excellent benefits including wellbeing days, subsidized banking and more!
Based in Hastings or Lower Hutt with hybrid work arrangements.
This is us. Where making an impact matters.

Join Kiwibank’s Cards and Payments team focusing on unsecured lending for our retail Customers. In this role you will:

Assess applications for Credit Card and Overdraft products.
Fulfil onboarding requirements.
Complete assessments of credit card product swaps.
Complete maintenance requirements of products and loading direct debits.
Process fee waivers and refunds.
Take ownership of customer calling and provide great customer experiences.
Comply with bank lending policy, procedures and risk mitigation.
Identifying and implementing process improvements
This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

Be trained in and hold and maintain a Delegated Lending Authority (DLA).
Experience in a contact centre environment and have excellent phone and written communication.
Strong documentation and processes adherence.
Efficient in Microsoft Office suite and can learn new technologies.
An interest in continuous improvement.
You do not need to tick every box here to be considered!

Apply Now – applications close on Thursday 22 May. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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