Operations Team Member

Job details
Job Type
Full-time
Full Job Description
Job Profile Name-Operations Team Member

Location- CBA, Bangalore

Shifts- Australian Shift

Experience- 1.5 years to 3 years Relevant

Job Profile Summary

To provide timely and error free operational processes associated with the delivery of products and/or services to our customers.

Job Description

Job Advert Text

Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues. Identifying opportunities to improve the processes within your team or work area. Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues. Officers will perform the aforementioned activities for the role, product, service or process they support.

Management Level-Level 1 Team Member/Leader

Job Family- Job Category Job Classifications

Operations Processing

Work Shift Required- Yes

Communication-Sound

Consumer Loans-Aware

Customer Focus-Sound

Customer Interaction-Sound

Data Entry Management-Sound

Data Gathering and Reporting-Aware

Interpersonal Relationships-Sound

Office Administration-Aware

Results Driven-Aware

Risk Mindset-Sound

Operational Functions-Sound

Operations - Back Office-Sound

Planning and Organising-Sound

Problem Management Process (TCS)-Aware

Problem Solving-Sound

Process Improvement-Aware

Risk Management – Better risk outcomes-Sound

Standard Operating Procedures-Sound

Responsibilities

Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.

Identifying opportunities to improve the processes within your team or work area.

Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues

Officers will perform the aforementioned activities for the role, product, service or process they support.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 08/04/2026