opportunity for working with a top mnc|kolkatta|bpo
- Category: Customer Care Executive
- Location: Pune, Maharshtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 18K to 30K
- Published on: 2025/09/21
Job Role & responsibilities :
• Candidate Should Have Descent Communication Skills
> Candidate Should Have Basic Computer Knowledge
> Candidate Should Have Inclination Towards Customer Service
> Candidate Should Have Customer Centric Approach
> Candidate Must be Willing To Work In 24x7 Shifts
>Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
>Provides status and updates on tickets to authorized users
>Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
>Makes recommendations for updates to the KB database
>Adherence to policies and procedures, closure of open calls after resolution.Â
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