Oracle DBA Consultant | NTT

Key Roles and Responsibilities:
• Database monitoring and Maintenance
• Monitors database infrastructure
• Proactively monitors the work queues.
• Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Perform Proactive Performance Monitoring and provide applicable suggestions
• Update tickets with resolution tasks performed
• Identify, Investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner

Capture all required and relevant information for immediate resolution
• Provide Level 1 support to all incidents, requests and escalate to L2 support in case of problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Follow the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalate all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Work with automation teams for effort optimization and automating routine tasks
• Establish monitoring for client databases
• Identify problems and errors before they impact a client’s service
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

Ensures all changes are carried out with proper change approvals
• Plan and execute approved maintenance activities
• Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

Knowledge, Skills and Attributes:
• Required to have knowledge of Database Administration in Oracle
• Must have been an Oracle Database Administrator for at least 6 months to 1 year
• Knowledge of handling SQL Server / MySQL / Postgresql / MongoDB / Redis / Cassandra / Other databases would be advantageous
• Significant advantage for candidates with relevant or advanced knowledge
• Knowledge in Cloud Environment, Microservices architecture would be advantageous
• Knowledge of DevOps and CI/CD pipelines would be preferred
• Ability to communicate and work across different cultures and social groups
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous certifications:
• Oracle Database Administrator Associate/Professional
• MySQL Database Administrator Associate/Professional
• PostgreSQL / EDB Administration
• MongoDB / Redis / Cassandra / Other related Database Certification
• Up to date and relevant ITIL certification

Additional certifications
• Cloud Trainings and Certifications
• Relevant Software Trainings and Certifications

Required Experience:
• Minimum 6 months of experience in handling Oracle Database Technologies
• Must have worked with Maintenance and Monitoring of Oracle Databases
• Good to have experience in Installation, Implementation, Disaster Recovery Setup, Monitoring Tools Setup, Backup/Recovery, Migration and High Availability Configuration Setup
• Moderate managed services experience
• Moderate level knowledge in ticketing tools

What will make you a good fit for the role?

Standard career level descriptor for job level:
•Develops professional experience
•Applies policy and procedures to solve variety of issues
•Problems are moderate in nature
•Build productive internal and external working relationships
•Receives general instructions on routine work
•Receives detailed instructions on new work
•Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience