Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Overview
We are seeking a highly skilled and experienced Click Consultant to support and optimise the deployment, configuration, and maintenance of ClickSoftware's scheduling and mobile workforce management solutions. The consultant will work closely with stakeholders across various teams to ensure that the system is customised to meet operational needs, improve efficiency, and provide data-driven insights for decision-making.
Key Responsibilities
• Customisation & Configuration: Tailor Click applications to meet the unique business requirements of clients, including configuring rules, workflows, and integrations with other systems (eg, Maximo, AIS).
• Integration Management: Ensure seamless integration of ClickSoftware with other enterprise systems, collaborating with IT teams to address any technical challenges.
• Business Analysis: Work closely with stakeholders to gather business requirements, analyse current scheduling processes, and propose solutions that leverage ClickSoftware functionalities to drive efficiencies.
• Technical Support: Provide ongoing technical support for the Click platform, troubleshooting issues, and identifying opportunities for optimisation.
• Performance Monitoring: Continuously monitor system performance and user feedback, implementing necessary adjustments to improve service delivery and user satisfaction.
Key Skills And Experience
• ClickSoftware Expertise: In-depth experience with ClickSoftware solutions, particularly in configuration, customisation, and troubleshooting.
• Technical Knowledge: Strong knowledge of system integration, API management, and workforce management tools.
• Problem-Solving: Ability to diagnose issues within the platform and provide solutions that address both technical and operational challenges.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels of the organisation.
Preferred Qualifications
• Bachelor's degree in IT, Computer Science, Business Administration, or related field.
• Experience working in a facilities management or field services industry is highly advantageous.
• Certification in ClickSoftware or related workforce management solutions is a plus.
• Strong familiarity with scheduling, dispatch, and field service optimisation tools.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
