Order Management Executive | India| Gurgaon Gurgaon

About Us:

Are you interested in changing the lives of 1 billion people?

Zimplistic is the invention story of our times. Rotimatic, our flagship product, has powered a traditional manual culinary method with next gen technology and innovation. It is a flatbread making platform, the first kitchen robot.

Rotimatic has an addressable market of approximately $16bn, covering geographies that have south Asian diaspora, India, and other wrap and flatbread markets like South America and Middle east.

We have scaled many peaks in the last 10 years -product readiness, manufacturing for mass run, 35,000 customers, IOT manifested among others.

You can check Rotimatic in action here: https://www.youtube.com/watch?v=M6z6-eq0RT8

Designation: Executive – Order Management

Location: Gurgaon, Haryana

Job Specification:

Order Management (OM) Customer Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.

Roles & Responsibilities

Analytical approach to give equal emphasis on each case.

Process documentation, SLA and policy adherence

Escalation Management - Complex case handling skills

Provide customer service - proactively communicate with customers to increase customer satisfaction

Resolve problems concerning logistics related queries.

Collaborate with remote departments to implement logistic SOP with system, such as custom issues, import/export duties, order related info.

Monitoring and evaluation of all order issues

Responsible for the documenting and coordinating all orders for processing (details change requests/cancellations/updates/charges)

Ensuring proper order flow with compliance to updates (such us marketing updates/promotional campaigns)

Perform other duties as necessary

REQUIREMENTS

At least a Bachelors or Masters in relevant field

Experience in Order Management or logistics customer services

Believe in doing things quickly while keeping an eye on the details

Is comfortable talking with customers and enjoy new technologies

Is eager to learn in a fast-moving environment

Have a passion for helping people eat fresh, healthy, home-made meals

Open to work in 24X7 environment.

Open to travel to our customer support office i.e Concentrix