Order operation executive

Location
Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Paid sick time
 
Full job description
Job Purpose:

We are seeking a detail-oriented and responsible Order Operations Executive to manage customer orders from entry to delivery. This role is key to ensuring that our products reach customers accurately and on time, while maintaining coordination between the sales, dispatch, logistics, and production teams. The role also includes maintaining up-to-date stock and order records.

Responsibilities:

Process incoming customer orders (retail & online) through calls, emails, or system entries
Coordinate with the production and dispatch departments for order fulfilment
Track order status and delivery schedules to ensure timely dispatch
Liaise with logistics and delivery partners to follow up on shipment updates
Maintain accurate documentation of all orders, invoices, and dispatch reports
Handle order-related customer queries or complaints efficiently
Prepare daily/weekly MIS reports for internal tracking
Support the sales and ecommerce team with order and stock updates
Ensure order accuracy and product availability before processing
Maintain stock inventory and coordinate updates with relevant departments
Educational Qualifications Required:

Graduate in any discipline
Preferred: B.Com, BBA, or Supply Chain Management background
Special Requirements:

1–3 years of experience in order processing, logistics, ecommerce, or supply chain
Basic knowledge of ERP or order entry systems
Proficiency in MS Excel, Word, and email communication
Strong organizational and coordination skills
Ability to work under pressure and meet timelines
Preferred Skills:

Experience in FMCG or Dairy industry operations
Understanding of B2B/B2C order cycles, including ecommerce platforms
Team player with a proactive and adaptable attitude
Level of Computer Literacy Required:

Intermediate to advanced proficiency in MS Excel
Familiarity with ERP/order management systems
Basic data analysis and reporting skills
Job Posting Location:

Mumbai, Maharashtra
(Office: Marine lines)

Experience Required:

1–3 years (in relevant operations, logistics, or ecommerce roles)

Remuneration:

Up to ₹25,000 per month (based on experience and qualifications)

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Work Location: In person