Part-Time Customer Service Representative

Job description
Our client, a growing beauty brand, is seeking a Part-Time Customer Service Representative to join their team in a remote capacity (in the Los Angeles area to onboard in-office). The duration of this role is slated for approximately 3-6 months. This role is ideal for someone with experience in Zendesk and a strong background in customer service, particularly in the beauty industry.



Job Duties Include:

Respond to customer inquiries via Zendesk, including product questions, order issues, and return/exchange requests
Monitor Shopify for order tracking and assist customers with order-related concerns
Manage warranty claims, ensuring a seamless process for customers
Address product concerns from both DTC and wholesale customer
Ensure timely follow-up and resolution of customer issues, maintaining a high level of customer satisfaction
Work cross-functionally with internal teams to escalate and resolve complex issues as needed
Maintain a brand-aligned voice in all customer interactions.
Manage an average of 10-15 tickets per day, with occasional spikes due to business needs
Additional duties as needed and assigned


Job Qualifications Include:

Experience using Zendesk is required
Prior experience and interest in beauty, highly preferred
Strong written communication skills
Ability to work independently and efficiently in a remote environment
Experience with Shopify is a plus


Salary: $24/hr - $25/hr



*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!



If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.



Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, ****** orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.



Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify Participation Posters.