PARTNER ORGANISATION Qualis Customer Service Advisor

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Skills

Organisational skills

Microsoft Word

Microsoft Excel
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Education

GCSE

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Job details
Here’s how the job details align with your profile.
Pay

£25,3+6.80 - £26,000.00 a year
Job type

Permanent

Full-time
 
Location
Loughton•Hybrid work
 
Benefits
Pulled from the full job description
Company pension
Life insurance
Private medical insurance
 
Full job description
Salary
£25,3+6.80- £26,000

Region
Loughton

Package
Opportunity to earn a performance related cash bonus of up 15% of salary Pension scheme contributions set at 7% of salary Life Insurance cover at 4 x your annual salary Private healthcare 25 days a year holiday, plus bank holidays

Job category/type
Permanent - Full Time

Date posted
23/06/2025

Job reference
EREQ000428


Do you love to collaborate and help businesses thrive?
At Qualis as a Customer Service Advisor you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre.
We have two vacancies for this exciting opportunity will be based in Loughton with the opportunity of hybrid working. You will join us on a full-time basis in return for a salary between £25,3+6.80 to £26,000 per annum. Salary will reflect your skills and knowledge.
You will also receive other benefits including:

Your role and responsibilities:
Dealing with queries via phone and email, communicating primarily with tenants of Council accommodation but also other residents, suppliers, contractors and other stakeholders including Councillors and MPs
Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
Follow up works instructions as necessary
Deal with any routine queries and any associated telephone calls and correspondence
Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
Deal with all initial matters relating to rechargeable work including letters, invoices and records
Assist as required with documentation and administration within the Repairs Service
Logging and authorising decorating vouchers for void properties
Carry out any data entry as required
Maintaining other records and statistics as required
Any other duties that may be considered appropriate and necessary to the post
Ensure confidentiality and adhere to GDPR regulations at all times

What you will bring to the team:
Knowledge and skills:
General maintenance and repairs knowledge and able to plan works on a trade related basis
General maintenance and repairs knowledge advantageous, but not essential
Good communication and interpersonal skills with a strong customer focus
To maintain an effective and professional approach at all times
Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
Ability to problem solve, balancing customer needs with targets and constraints
Strong planning and organisational skills
Provide advice and guidance to customers
Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines
Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc

Qualifications and experience:
Relevant or equivalent experience in a planning team or customer service setting.
GCSE or equivalent in Maths & English
Demonstrate a good understanding of safeguarding issues commensurate with the role
Experience of working within a target driven environment
Experience of dealing with challenging situations
Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person.

Your team:
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.

To apply for this role, please use the link below.
Current job openings - Qualis Group Limited