Parts Coordinator

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Microsoft Excel

ConnectWise

Microsoft Office

Do you have experience in Microsoft Excel?
Education

High school diploma or GED
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Full job description
MCPC - Grand Rapids, MI, United States

Grand Rapids, MI, USA

Full-time


Company Description

MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.

With headquarters in Cleveland, OH we’ve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.

SkyPark is our Secure Technology Logistics Center
Link59 is our Security Operations Center (SOC) in Midtown
STAD is our Secure Technology Asset Disposition facility in Old Brooklyn, OH and Grand Rapids, MI
Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA
MCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations.

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


Job Description

Position Overview:



The Part Coordinator position is responsible for managing all break fix operations including but not limited to researching vendor inventories and prices, providing quotes for internal departments as well as customers, acting as the liaison between MCPC and external vendors, generating various reports, updating departmental databases, and troubleshooting any database issues.


Key Tasks and Responsibilities:

Coordinate between MSP and ERP systems
Manage MSP Service Board (ConnectWise)
Manage Responsibilities for ordering and receiving parts within ERP (JDE)
Perform Parts Changes when vendors swap parts
Troubleshoot inventory errors, process errors
Process warranty claims for HP, Lenovo, Dell, & Microsoft
Order parts per manufacturer Warranty terms, per customer
Tailor and edit diagnostic descriptions from technicians
Coordinate troubleshooting with warranty representatives
Process Billable claims for Medical Carts, Printers, and the above PC manufacturers
Coordinate quotes between technicians, company liaisons, and MCPc Sales Reps
Correctly enter Sales Orders & PO’s into MSP & ERP system
Order Parts per vendor, per availability of parts
Process Part Returns & DOA Claims
Coordinate with vendors, technicians to obtain RMA’s and Return Labels
Account for returns parts in ERP and MSP, generate Credits to be issued if necessary
Order replacement parts
Report to various members in and out of MCPc
Administrate open call reports for GR Break/Fix Team & Supervisor
Generate Warranty Labor Remittance reports for Accounting & Supervisor
Identify sources of debit notices
Maintain customer tracking spreadsheets
Administrative Responsibilities
Maintaining all departmental communication (internally and externally)
Follow-through with all departments
Preserve and support relationships with vendors, customer and internal departments
Other duties as assigned


Key Outcomes of the Position:

Serve as primary parts ordering role for MCPc
Provide Break Fix Supervisor for various report generation for all MCPc customers
Input data from Break/Fix team, output orders into JDE, CW
Troubleshoot ERP errors, relying on team members when unable to do so independently.


Skills and Attributes Required:

Highly organized
Team player
Flexible Communicator
Systemic Thinker
Proficient at multitasking
Able to coordinate with remote users
Able to adapt to changing customer demands


Experience and Educational Requirement necessary to the job:

Use of MS Office (Outlook, Excel, Word)
H.S Education, 2 years of college or equivalent in workplace


Physical Requirements:

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. There is occasional driving to other office or customer locations.



This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.

Posted: Monday, March 24, 2025
Job # 48