Job Description
Overview:
Are you a people person Be a First Citizens person. Join our branch team and make a difference.
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Part-Time Role:
Monday (8:00 AM - 3:00 PM); Tuesday, Wednesday, Thursday (11:00 AM - 2:30 PM); Friday (8:00 AM - 5:00 PM)
Qualifications:
High School Diploma or GED and 6 months customer service experience
Preferred Area of Experience: Sales
Skill(s): Financial literacy, Knowledge of retail banking products and services
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
Monday (8:00 AM - 3:00 PM); Tuesday, Wednesday, Thursday (11:00 AM - 2:30 PM); Friday (8:00 AM - 5:00 PM)
Benefits:
Maternity/Paternity Paid Leave, 401K, Paid sick days, Paid Holidays, Retirement / Pension Plans, Flexible Spending Accounts, Medical, Dental and Vision, Prescription Drug Coverage, Professional Development, Vacation/paid time off, Life Insurance, Long Term Disability
Skills:
Banking Services, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Relations, Customer Support/Service, Financial Literacy, High School Diploma, Interpersonal Skills, Multitasking, Needs Assessment, Problem Solving Skills, Retail Banking, Sales, Sales Prospecting, Sales Support, Team Player, Transaction Processing/Management
About the Company:
First Citizens Bank
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 18+8 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.
Looking for a career with CIT? CIT is now a division of First Citizens Bank.
First Citizens Bank. Forever First®
Company Size:
10,000 employees or more
Industry:
Banking
Founded:
18+8
Website:
https://www.firstcitizens.com
