Patient Coordinator (Medical Office Assistant)

Benefits
Pulled from the full job description

Casual dress
Company events
Extended health care
Paid time off
 
Full job description
The Company

JOIN OUR GROWING TEAM OF PRACTITIONERS

Aroga Lifestyle Medicine is a collaborative, patient-centered healthcare organization serving patients in British Columbia and Ontario and expanding across the country. Our core team includes Specialist Physicians, Family Doctors, Nurse Practitioners, along with Allied Health Professionals and Health Coaches. Our team is passionate about optimizing health and wellness through the latest evidence-based research and genuine patient care.

Aroga’s foundation is firmly built on the bedrock of whole-person care and is reflected in its approach, clinical practices, and patient programs. Based on the principle that every human, given the right tools, support and knowledge, can be empowered to optimize their health and happiness, Aroga’s mission is to truly heal and inspire individuals, families and communities.

Our Culture

We anchor our work with a focus on our Aroga community: our incredible patients and team.

In the context of best practices in competence, professionalism and health care standards, the culture we strive for is openness, inclusivity, kindness and care, where everyone understands how they contribute to Aroga’s mission and vision, feels empowered, and has mechanisms to provide input and feedback to the organization. We value our people and understand that work/life balance, flexibility, and a supportive environment are essential for our staff to flourish and work optimally.

The Role

The Senior Patient Coordinator oversees the patient experience, and serves patients by being their first and last point of contact. This is an integral role that works with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage, and support patient health.

Team Approach

Work with a passionate, like-minded team of Medical Administration professionals in a supportive and inspired environment
Work collaboratively a multidisciplinary health care team including specialists, registered dietitians, nurse practitioners, clinical counsellors and more
Patient Experience

Create a warm and welcoming environment for patients
Complete a wide range of administrative tasks utilizing your excellent communication, organizational, and time management skills all with a priority placed on exceptional patient experience, such as: booking and rescheduling appointments, answering calls and patient inquiries, communicating with referring physician offices
Coordinate patient flow in the clinic between reception, examination, and treatment areas ensuring a comfortable visit
Educate patients and their caregivers on what to expect from the appointment and how to prepare for their visit
Assist patients with hands on diagnostics such as taking blood pressure readings, application of ECG or Holter monitor components, or conducting body composition analysis, as required, all while helping to put them at ease
The Aroga Advantage

Practice your profession inspired by a community of empowered patients and thought leaders
Dedicated administration professionals support patient scheduling to help patients get the most out of their visit
On the job training and learning opportunities
Monthly Aroga Journal Club with rotating presenters bring our team together to share, learn and discuss topics of interest and impact
Health Spending Account - 100% employer funded and highly flexible
Wellness promotion for team members
Qualifications:

Minimum 5 years’ experience as a Medical Office Administrator or equivalent role in a family practice
Preference will be given to candidates who have completed Medical Office Assistant certificate
Knowledge of EMR systems, preferably TELUS CHR (Input Health)
Excellent organizational skills, the ability to multitask, and prioritize workflow
Excellent interpersonal communication skills, both in person and over the phone
Ability to address patient concerns and challenges with compassion and resilience
Ability to handle sensitive patient information with confidentiality and discretion
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress
Company events
Extended health care
Paid time off
Schedule:

8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:

Vancouver, BC V6Z 2C7: reliably commute or plan to relocate before starting work (required)
Application question(s):

How many years of experience do you have working as a Medical Office Assistant?
Have you completed a Medical Office Administration certificate program? If yes, please list the program and institution.
Which EMR systems do you have experience with?
Have you answered all the questions we've provided? (Failure to give an answer will lead to automatic disqualification)
Work Location: In person

Application deadline: 2025-06-21