Patient Service Aide

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.


Position Description

As a member of a patient care team, you will provide support services for the patient, family and other members of the patient care team. Using your strong communication skills, you will address patient and family concerns and requests. Your problem solving-skills will enable you to adjust service and work priorities. You will promote and maintain a high standard of cleanliness and customer service.

Shift: Saturday, Sunday & Stat Holidays 8:00am-4:00pm 7D

Although this posting indicates an initial area of assignment and shift, the Hospital reserves the right to assign to other areas of assignment and shifts as deemed necessary.

Here's What You'll Get To Do

Ensures a clean, safe and comfortable environment for patients and families by maintaining the patient rooms/treatment areas according to environmental specifications of service, as follows:
Cleaning and setting up patient rooms, treatment areas, making beds and supplying linens.
Identifying patient/family priorities and concerns, adjust service provisions accordingly.
Cleaning non patient care areas.
Ensure that unit based clinical equipment used for patient care is cleaned, functioning and available for use. Report any concerns with equipment or that require repair to the Supervisor.
Checking and restocking patient care supplies and identifying requirements for supplies that need to be re-ordered.
Ensuring an appropriate level of supplies in patient care areas is available and verify any required orders that may be needed for patient care.
Assist with meeting patient nourishment needs, including distributing and collection patient meal trays
Communicate changing work priorities with co-workers to ensure the efficient operations and service needs.
Assist with transportation duties as required, when transport services is not available, including patients and other patient care needs such as specimen deliveries to the lab.
The PSA is accountable to ensure Infection Prevention & Controls standards (PIDAC), department/hospital policies and procedures are being adhered to.
Involved in quality assurance program and inspections by Supervisors and Clinical staff.
Discretion applied to prioritize clinical needs/requests due to patient/unit/clinic activity.
Here's What You'll Need

Minimum 1 year related experience in a hospital.
Good communication and interpersonal skills, good problem solving abilities and flexibility.
Ability to work both as a member of a team and independently.
Must have verbal and written fluency in English.
Must be able to meet the physical requirements of the job.
Strong customer service orientation.
Must successfully pass the PSA Skills Assessment.
A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion.
Employment Type; Part time- 0.40FTE

Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email ask.hr@sickkids.ca to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.