Job Description
Qualifications
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette
Ability to adapt communication style to suit different audiences
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
Ability to calm upset patients in a composed and professional demeanor
Excellent data entry, numeric, typing and computer navigational skills, with attention to details
Comfortable working in a fast paced, constantly changing and stressful environment
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - Less than 1 Year of Experience
Benefits
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Responsibilities
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care
Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration duties by collecting and verifying insurance information
Verifies patient demographics and enters changes into computer system
Directs patient to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients
Receives and directs phone calls
Assists patients and other visitors
Responds to routine inquiries concerning practice services, hours of operation, etc
Ensures any patient complaints are handled appropriately
Assists with medical records duties as requested
Job description
JOB SUMMARY
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
Accepts payments for physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing appropriate codes.
Generates daily payment reports and verifies cash drawer against report.
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
May be required to discuss financial arrangements with patients.
Receives and directs phone calls. Assists patients and other visitors.
Responds to routine inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately.
Assists with medical records duties as requested.
KEY SUCCESS FACTORS
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Ability to calm upset patients in a composed and professional demeanor.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and stressful environment.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
