Payment Lifecycle Analyst| Team Leader

The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week)
Position requires heavy interaction with Product Management, Project Managers and IT teams
Job Responsibilities:

Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards
Create process models, specifications, diagrams and flows
Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
Work with stakeholders and project teams to establish requirements for POD integration
Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
Required Skills and Experience:

5+ years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
Experience in global payments is desirable, with understanding of accounting and money move processes
Excellent analytical, mathematical, and problem-solving skills
Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
Data-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective way
Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes
Demonstrated success in manage fast changes and adapt to new business initiatives
Business acumen and commercial market awareness
JPMorgan is an Equal Opportunity Employer.


5.00-7.00 Years