Payments Processing Analyst

Job Description:

Job Title- Client Implementation

Location- Mumbai

Role Description
We were instrumental in implementing for many critical CB clients and in addition, the team is fundamental with handling of production issues on our mass volume channel product (API/DBDC) and acts as "think tank" for all kind of security and encryption questions.

We have specialized resources with in-depth Techno functional knowledge on financial and channel systems to onboard such clients and due to non-replacement of resources, we will not be able to service clients fully and had to cut down support hours during Asia/EU hours which will impact many critical client's implementation & supports. The Client Implementation Specialist supports the overall coordination and will facilitate the developing of the implementation plan for top-tier clients, working under the guidance of the Principal/Client Implementation Manager(s). They support the successful implementation and delivery of products and solutions for a dedicated portfolio of top-tier corporate clients and financial institutions (project initiation, documentation, configuration and setup, validation and testing, training, and post-production monitoring). They offer feedback to and share best practice with team members as required so that their individual and collective performance meets the current and future needs of the Bank.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy.
• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
• Executing Service Level Agreements and other product-specific documentation requirements with customers
• Coordinating with the Operations team for smooth start-up of services
• Manage team and support them on training / Knowledge sharing.
• Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy.
• Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / API Services, Payables, Receivables and Liquidity Management.
• Supporting existing customers on cash management platforms and back-office administration relating to cash management solutions.
• Act as contact person (entry point) for client's (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
• Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate, if necessary, provides final feedback to the customer.
• Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished, and the client satisfaction and loyalty is restored.
• Discussion/Troubleshooting Connectivity requirements/issues for Host-Host and API solution
• Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution.
• Understand various payment/reporting message formats (SWITFT MT101 ,MT103 ,MT+40 ,MT+42 , MX messages like pain.001.001.02, pain.001.001.03 , Pain.002.001.03, pain.008.001.02, camt.053.001.02, camt.052.001.02) to be tested for compatibility with bank's systems.
• Sending the required set-up forms and verify once received.
• Analyse and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
• Configure clients in test systems and move client set up to production after successful testing.
• Digital Certificate Management and Configuring Encryption/Signing using PGP/SMIME/X50+ keys.
• Support Customer Testing and obtain UAT sign-off.
• Coordinate with Infra. teams on Firewall opening request.
• Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals.
• Perform production set-up verification.
• Support production verification Testing
• Perform server maintenance sanity checks.
• Coordination of Testing activities with multiple back-end application teams
• Conduct regular calls with Implementation Managers and clients.
• Raise PKI certificate generation request and provide the public certificate chain to customers.
• Receive and validate all signed documents from customers before going live.
• Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode.

Your skills and experience

Knowledge on in Corporate Cash Management / Trade / Custody Application Support
• Hands-on experience in UNIX
• Hands-on experience in various file transfer Protocols (SFTP, AS2, HTTPS, FTPS, etc.)
• Basic SQL Knowledge is must.
• Basic Understanding on Firewall opening & networks is added advantage.
• Hands-on experience in various file / message formats (XML, CSV, IDOC, EDIFACT)
• Knowledge on API client onboarding/testing
• Knowledge on various compression, encryption techniques
• Knowledge on SSL and SSH authentication

How we'll support you
• Training and development to help you excel in your career.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs