Job Description
Full Job Description
Job Title - Payments Processing Analyst
Location - Bangalore, India
Role Description:
The Payments Processing Analyst is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the bank’s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.
The Payments Processing Analyst undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, they should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the bank or for our clients.
The Payments Processing Analyst may also be in direct contact with clients in relation to payment processing offered by the bank, if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Ensure adherence to cut-off times and quality of processing as maintained in SLA.
Provide superior service to internal and external stakeholders (incl. client and front office).
Demonstrate importance of timely and accurate communication in a manner that is appropriate for that particular audience.
Supervision of daily business processes, complete with adherence to standard tools and minimum requirements (e.g. Daily team huddles, end of day dashboards, daily supervisory checklists).
Manage inward-outward escalations internally/externally to mitigate associated risks in the process.
Keep Management informed of the exceptional occurrences, to enable appropriate action.
Understand the impact of market trends on process flows.
Develop effective working relationship across the front to back processes in multiple locations to enhance operating effectiveness.
Your skills and experience:
Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance.
Exceptional communication skills – verbal, written and presentation.
Independent problem solver who demonstrates analytical thinking, accountability as well as execution capability.
Ability to independently coordinate and manage work requirements across multiple business areas and functions, think outside the box and connect with global stakeholders.
Ability to work in a fast-paced, highly regulated environment. An outstanding team spirit and flexibility are key.
Dedication to servicing a demanding internal and external client base with a high degree of accuracy.
Professional Skills:
Degree educated in Finance, Commerce, or related field, or have a minimum of 6 years of work experience in a Banking/Finance environment.
Experience working in a global, cross matrix reporting organization.
Background in Collateral, Margin, Rates, Credit, FX, Securities, Treasury or Liquidity Management.
Microsoft Excel skills to a good standard.
Proficiency in automotive industry tools is beneficial.
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
