Payments Standard Support Officer

Work flexibly from either Brisbane or one of our regional centers; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast. *Based on office availability.

The successful candidate will also have the option to engage in a work from home arrangement that suits the Division under an approved Flexible Work Arrangement.

Key Outcomes and Accountabilities

Assess and prioritise complaints and referrals;
Liaise with complainants, licensees, accountants and internal and external stakeholders;
Provide assistance into investigations of suspected breaches of the Queensland Building and Construction Commission Act 1++1 and monitor requirements, financial requirements and other licence conditions;
Obtain evidence in the form of statements, financial information, and other relevant documents;

Candidate Attributes

Assess complaints into breaches of the Minimum Financial Requirements and other legislation and make appropriate recommendations.
Achieve outcomes through contributing to team goals
Manage cases using research, decision-making, planning and report writing
Communicate with influence to deliver and promote quality customer service

Please refer to the attached position description for more key outcomes, accountabilities and candidate attributes.

How do I apply?

Before you submit your application please read the attached applicant information document noting in particular that QBCC is unable to employ anyone on a work or holiday a visa.

Please submit:
Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.

Referee Checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
 
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