P&C Claims Examiner

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role

The primary purpose of this role is to produce a high-quality work product on claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties. This position is central to managing communication between brokers, Insured’s, and other associated parties.

Your Responsibilities:

Manage claims and provide an efficient and professional service within the delegated authority.
Manage a portfolio of Property and Casualty claims in accordance with Chubb Best Practice Guidelines.
Ensuring claims are proactively managed and kept up to date through use of Chubb’s internal workflow management systems
Ensuring that loss reserves are set and maintained in accordance with the Chubb Insurance guidelines.
Recognise and pursue subrogation where applicable.
Maintain and build positive relationships with all customers.
Review and escalate customer disputes.
Support underwriting in marketing efforts by representing the claims product and its performance.
Support underwriting in understanding claims requirements associated with the release of new products.
Complete Large Claim Summaries (LCS) for losses that meet LCS criteria and publish to relevant distribution list.
Maintain a close working relationship with TPAs, carrying out scheduled Audits to ensure compliance with our service standards.
Any other duties as directed by management.

1 - 3 years Property claims experience
Tertiary qualified, law degree preferred
Experience in dealing with Insured’s, brokers and Third-Party service providers
Strong customer service focus
Experience with litigation procedures
Broad knowledge of insurance industry and claims processes
Good written and oral communication skills
Self-starter with common sense
Problem solving ability
Good keyboard/computer skills
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.


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