Pc technician

Description :

This role requires a combination of qualities that will enable a successful candidate to lead business and technical initiatives at the end user level Qualities : Able to wear multiple hats.

Passionate : enjoys design and collaboration Knowledgeable : machine imaging, PC troubleshooting, end user support Responsibilities : Image creation and deployment via Microsoft WDS and SCCM Oversight of clients platform.

Providing support and consultation to customers.

Selected candidates must be able to independently provide technical support to computer users. Must be able to distinguish between application, operating system, network, and hardware problems.

Resolve problems, recreate problems, troubleshoot and escalate problems as needed. Provide efficient and friendly customer service.

Troubleshoot complex software problems and provide solutions. Follow-up with customers. Document any new solutions or problems and submit to management.

Communicate any problems or negative customer interactions to management. Service Desk Professionals will be expected to commit themselves to exceeding the customers’ expectations daily.

Selected will provide telephone / e-mail support and or desk side support as well as possible set ups.

Required Skills and Experience :
• 2+ years in a technical role
• Imaging software SCCM or WDS
• Experience with end user support
• Strong collaboration skills
• A continual learner
• Windows 7, 8.1 and 10 Professional (Install, configure and trouble shoot)
• Microsoft Office 2010, 2013 Professional (Install, configure and trouble shoot)
• Working knowledge of various printers (installation and configuration)
• Excellent grasp of the English Language.
• Ability to communicate information to appropriate persons
• Excellent customer service skills
• Enthusiasm and attention to detail.
• Communicates easily with non-technical individuals.
• Ability to work in a team environment.
• Ability to prioritize all tasks, projects, job duties
• Capability of working effectively under pressure
• Ability to utilize time management skills and able to multitask
• Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
• Ability to provide problem-solving solutions over the phone and through email.
• PC deployment experience

Benefits :

Health, Dental, Vision, 401K

Last updated : 2024-0+-0+