People Services Administrator

Job description
We are currently recruiting for a People Services Administrator to work for Thames Valley Police at their Police Headquarters in Kidlington.

This will be a temporary ongoing position working Monday to Friday 8am to 4pm and will be hybrid working after training.

PLEASE NOTE THAT DUE TO POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK FOR AT LEAST 3 YEARS CONTINUOUSLY UP TO AND INCLUDING DATE OF APPLICATION.

The overall purpose of the role is to: Provide a professional business support service within the People Directorate to internal and external customers, covering Recruitment/Resourcing/Employee Administration/Learning & Development/Service Desk, meeting or exceeding service protocols within agreed deadlines

KEY ACCOUNTABILITY AREAS:
• Provide a high quality, confidential service and advice to internal and external customers, through a range of communication channels, based on Force policies and procedures and be accountable for service protocols within their remit.
• Manage relationships with stakeholders to ensure productive working is maintained, where problems are resolved and continuous improvement is sought and implemented.
• Input data onto Force ICT systems in an accurate and timely manner, quality assure information already held on force systems in order to facilitate the provision of management information. Provide assistance and guidance when necessary and QA work as requested
• Support the production of management information to enable effective performance management and decision making. Interpret data that has an impact on the service delivered and recommend/implement changes that will improve the service.
• Provide administrative support to specific projects including research and data collection. Provide information for meetings as required.

CHARACTERISTICS OF THE ROLE:
• Attained or willing to work towards achieving NVQ Level 2 in Customer Service or Business Administration
• 2. Commitment to continued professional development in relevant disciplines* e.g. Attained or willing to work towards achieving Certificate in HR or L&D Practice (L3) or equivalent. Attained or willing to work towards achieving S.E.A.R.C.H. (Structured Entrance Assessment for Recruiting Constables Holistically) accreditation. Commitment to learn relevant current employment legislation, Home Office Rules, Police Regulations and Statutory obligations.
• Good standard of education with GCSEs (Grade +-1/A-C) or Key Skills level 2 or equivalent in English and Maths.
• Proven experience of working in demanding administrative role, ideally in an HR or L&D environment.
• Computer literate with knowledge of Microsoft Office applications; confident at intermediate level with an aptitude/willingness to learn new systems/technology.
• Good interpersonal and communication skills to enable the post holder to interact confidently, effectively and professionally with all stakeholders including staff, customers, senior managers and members of the public.
• Proven ability to organise, plan, manage and prioritise workloads. Be adaptable, flexible and resilient with a willingness to learn new processes.
• Flexible approach to working is essential as some assignments may require evening and weekend working at various locations.**

DESIRABLE:
• Experience of Recruitment/Resourcing/Planning processes, including short listing and knowledge of best practice and employment law in the context of recruitment and diversity.
• Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered advantageous***

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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