Phone Banking Officer

Phone Banking Officer

upGrad Rekrut
Noida, Uttar Pradesh

=>This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.

=> Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.

Job Description:

To Attend the inbound calls & outbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.

To identify and convert the opportunities for cross selling (banking product) on customer's call.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target).

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process.

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Candidate Desire Profile:

Must be Good Communication skills Verbal & Written.

Good listening skills and strong communication abilities.

Flexible to get scattered 8 Week Offs in a month with + hours with late evening and night shifts.

Freshers with communication skills also can apply.

Age should be 20-30 years only (Male & Female Both can apply).

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Team player Candidate must be able to work effectively with all levels of the organization