Phone Team Operator

About the organisation

Our client is a Christian not-for-profit organisation who serves the under-resourced churches globally through the provision of Bibles, biblical resources and training. They are seeking an outgoing, friendly and confident individual to join their team as a Phone Team Operator, whose primary objective will be to contact churches and supporters to promote the organisation’s fundraising programs.

This is a full-time role; however, we would be happy to consider part-time candidates as well. Hours of work are Monday-Friday during business hours and based in their Penrith office.



Key Responsibilities

Proactively call donors and churches to promote the organisation’s fundraising programs with the aim of securing funds
Ensure the database is kept up to date with quality and accurate information pertaining to interactions with the churches/supporters.
Communicate with supporters and donors in a way to ensure a positive experience.
Ensure requested resources are packed and posted as needed.


Selection Criteria

Be actively involved in a Christian Church.
Knowledge of nonprofit sector preferred.
Minimum typing speed of 50 wpm with experience in data entry.
Confidence to proactively contact churches and supporters with the aim to secure funds.
Demonstrated experience in the operation of databases.
Possess sound level computer skills including Microsoft office suite.
Exceptional written and verbal communication skills.
Sound organisational, time management, multi-tasking and prioritisation skills.
Demonstrated ability to work effectively in a team and independently.


How to Apply

Interested candidates are invited to submit a resume and a cover letter addressing their suitability.