|PK|383| Community and Event Manager

Location: Beedaganahalli, Bangalore
Working Days: 6

About Zolo
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing .

Key Responsibilities:
Community Calendar Design and Execution: Develop and execute a comprehensive community calendar, including planning, organizing, and promoting events that align with the organization's goals and objectives.
Process Compliance: Ensure 100% compliance with community event processes and procedures, including obtaining necessary permits, adhering to safety regulations, and managing logistics.
Performance Metrics: Monitor and analyze performance metrics, including Customer Satisfaction (CSAT) ratings and planned versus actual event costs, to evaluate the success of community events and identify areas for improvement.
Team Retention (If Applicable): Implement strategies to promote team engagement, recognition, and professional development opportunities, contributing to improved team retention rates.
Vendor Management: Identify and manage relationships with vendors, contractors, and suppliers to secure necessary goods and services for community events, negotiating contracts and ensuring quality and cost-effectiveness.

Key Performance Indicators (KPIs):
Community Event Process Compliance: Ensure 100% compliance with community event processes, including permit acquisition, safety protocols, and event execution procedures.
Customer Satisfaction: Maintain a customer satisfaction rating of 4 or higher at the event level by delivering high-quality experiences and addressing attendee feedback promptly and effectively.
Community Event Budget Management: Manage community event budgets effectively, ensuring expenses are kept within budgetary constraints while delivering memorable and impactful events.
Visibility Post-Event Completion: Ensure visibility and promotion of community events post-completion through social media, newsletters, and other communication channels to maximize community engagement and participation.

Qualifications and Skills:
Bachelor's degree in Marketing, Event Management, Communications, or a related field.
Previous experience in event planning, community engagement, or a related field is preferred.
Strong organizational and project management skills, with the ability to multitask and meet deadlines.
Excellent communication, negotiation, and interpersonal skills.
Proven ability to work effectively with cross-functional teams and external stakeholders.
Creativity and innovation in event planning and promotion.
Proficiency in event management software and Microsoft Office suite.
Ability to work flexible hours, including evenings and weekends, as required by event schedules.