PM Supervisor

This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled, during the afternoon and evening time period.


As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).


The Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

Customer Service

Leads by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
Responds to customers in a friendly manner with an appropriate sense of urgency
Responds to special customer requests in a friendly manner
Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
Upon request, conducts regular store walk-thrus
Ensure showcases, cake displays, and paper products are properly stocked
Ensure interior and exterior of the store is maintained and cleaned throughout the shift
People

Leads by example and demonstrates the importance of treating every employee and customer with respect
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to employees
Encourages excitement and a fun work environment while motivating employees to meet goals
Reports to Store Owner and/or Manager on employee performance (positive or negative)
Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels
Attempt to solve crew performance issues in positive fashion with emphasis on correcting the problem behavior while maintaining staff’s self-esteem
Operations

Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts and pre-rush checklists
Supervises employees to ensure primary and secondary duties are completed
Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
Monitors for, responds to and reports to store management about unsafe acts and conditions
Completes all required shift documentation (e.g. records waste)
Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
Other duties as required
Additional Information

Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
As a FULL TIME position, candidates will be expected to maintain an average of 30 hours or more per week and to be available any day of the week (INCLUDING WEEKENDS AND HOLIDAYS).


REQUIREMENTS
Previous experience in a supervisory role necessary
6 months previous restaurant experience required
Thorough knowledge of Tim Hortons products and procedures
Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset
Strong communication and interpersonal skills
Ability to consistently adhere to policies/procedures
Able to operate effectively in a fast paced environment
Must be at least 18 years of age
Must be able to stand for entire shift
Must be able to lift up to 30 pounds
Must have a valid drivers license and reliable transportation

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.