Principal Advanced Services Engineer- DBA

As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
Key Responsibilities:
• Facilitating customer relationships with Support
• Providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

We are responsible for being a primary point of contact for customers and delivering post-sales support and solutions to meet their needs.
Requirements:
• 8 to 12 years of overall experience
• 3+ years of relevant OCI experience
• Ability to communicate effectively
• Hands-on knowledge of OCI GEN II & Cloud at Customer (GEN I, GEN II) or similar IaaS Admin experience
• 5+ years of Oracle database experience in perf tuning, patching
Diversity & Inclusion:

An Oracle career can span industries, roles, countries, and cultures, giving you the opportunity to flourish in new roles and innovate.

Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for top companies in almost every industry.

We are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

We encourage our employees to engage in the culture of giving back to the communities where we live and do business.

We believe that innovation starts with diversity and inclusion and create the future we need talent from various backgrounds, perspectives, and abilities.

We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.