Principal Analyst - CSS Global SaaS and Apps Delivery

JOB DESCRIPTION

bout Oracle Advanced Customer Services

Who better to support Oracle...than Oracle? https://www.oracle.com/support/advanced-customer-services/

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more. When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues, help customers realize tangible business outcomes, conduct production maturity assessments, implementation health checks and help reconfigure them, help customers embrace Oracle innovations like AI, Gen AI, Redwood, etc.

We are looking for Senior Oracle HCM Professonals with Overall 15+ years of Business Applications experience with at least 5 to 10 years of Fusion HCM experience and remaining years of IT domain experience in Oracle EBS, PeopleSoft HCM or other applications. The selected candidates should be able to relocate to any of the work locations (Bangalore, Hyderabad, Gurgaon, Noida, Mumbai, Chennai) for forthcoming projects. If selected, should also be willing work in shifts as our customers are spread across various countries. Must have good experience in Fusion HCM Implementation, Support and upgrade projects. We are looking for a person who has real-time hands-on functional/product and/or technical experience; and/or worked on Implementation, Support and Upgrade Projects.

Qualifications: Any professional qualification (MBA/BE/ B Tech/MCA).

Must Have Skills
• 10+ Years relevant working Experience with 5 to 7+ Years in Oracle Cloud Application Experience
• Good knowledge of HR Domain and HR processes. Experience of thought leadership in the HCM space will be preferred.
• Good knowledge of the Technology domain, the innovations and their applications for businesses
• Hands-on experience of working on Oracle Fusion HCM Solution. Should have worked on full cycle Oracle Fusion HCM implementations in any one or more modules (Recruiting, Core HR, Talent, OTL, Payroll, etc,)
• Managed customers in terms of understanding their requirements / pain, designing solutions, implementing and providing post implementation support
• Driving C-level conversations, and helping them realize tangible business outcomes
• Should have Good knowledge of Project life cycle and Managed Operations Support
• Experience of managing teams, mentoring them and driving team performance and productivity will be preferred.

Career Level - IC4

RESPONSIBILITIES

About Oracle Advanced Customer Services

Who better to support Oracle...than Oracle? https://www.oracle.com/support/advanced-customer-services/

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more. When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues, help customers realize tangible business outcomes, conduct production maturity assessments, implementation health checks and help reconfigure them, help customers embrace Oracle innovations like AI, Gen AI, Redwood, etc.

We are looking for Senior Oracle HCM Professonals with Overall 15+ years of Business Applications experience with at least 5 to 10 years of Fusion HCM experience and remaining years of IT domain experience in Oracle EBS, PeopleSoft HCM or other applications. The selected candidates should be able to relocate to any of the work locations (Bangalore, Hyderabad, Gurgaon, Noida, Mumbai, Chennai) for forthcoming projects. If selected, should also be willing work in shifts as our customers are spread across various countries. Must have good experience in Fusion HCM Implementation, Support and upgrade projects. We are looking for a person who has real-time hands-on functional/product and/or technical experience; and/or worked on Implementation, Support and Upgrade Projects.

Qualifications: Any professional qualification (MBA/BE/ B Tech/MCA).

Must Have Skills
• 10+ Years relevant working Experience with 5 to 7+ Years in Oracle Cloud Application Experience
• Good knowledge of HR Domain and HR processes. Experience of thought leadership in the HCM space will be preferred.
• Good knowledge of the Technology domain, the innovations and their applications for businesses
• Hands-on experience of working on Oracle Fusion HCM Solution. Should have worked on full cycle Oracle Fusion HCM implementations in any one or more modules (Recruiting, Core HR, Talent, OTL, Payroll, etc,)
• Managed customers in terms of understanding their requirements / pain, designing solutions, implementing and providing post implementation support
• Driving C-level conversations, and helping them realize tangible business outcomes
• Should have Good knowledge of Project life cycle and Managed Operations Support
• Experience of managing teams, mentoring them and driving team performance and productivity will be preferred.

ABOUT US

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 24+4 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ****** orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.