Private Banking Administrative Assistant III (Lending & Investing)

Bradesco Bank


Account Services Team Leader
Bradesco Bank • Coral Gables, FL, United States • via LinkedIn
21 hours ago
Full–time
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Job highlights
Identified by Google from the original job post
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Excellent computer, people skills, as well as organizational skills
4 more items(s)
Responsibilities
The Account Services Team Leader has the responsibility to manage the execution of activities and tasks under the ownership of the department
Supervises all area’s activities, assuring that all requests are processed and approved according with the Bank’s written policies and procedures
The function has as objective to support and execute the demands from the clients (including internal requests), also support other areas of the Bank and Broker Dealer
28 more items(s)
Job description
Only candidates with US Work Authorization will be considered.

Primary Responsibilities

The Account Services Team Leader has the responsibility to manage the execution of activities and tasks under the ownership of the department. Supervises all area’s activities, assuring that all requests are processed and approved according with the Bank’s written policies and procedures. The function has as objective to support and execute the demands from the clients (including internal requests), also support other areas of the Bank and Broker Dealer. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job.
• Manage team’s daily work, productivity, volume and KPIs.
• Prepare reports regarding CRM360 activities on a daily / monthly basis.
• Provide team’s statistics monthly.
• Ensure the resolution of findings and recommendations and recommendations raised by the internal and external audits and FDIC regulators.
• Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, sweep accounts among other maintenance requests for the bank and Pershing.
• Review account officers’ discrepancies between DDA and CD accounts monthly.
• Monitor the opening of new CIF for clients as requested by different areas of the bank and Pershing.
• Monitor the review of account Opening documents for accuracy.
• Reviews and Update W-8 forms to certify accounts to avoid any withholding for bank and broker dealer.
• Responsible for reviewing and approving the opening and closing Certificate of Deposits for new and existing clients.
• Review the process of manual interest input on CDs when needed.
• Monitor the completion of all reconciliations of different G/Ls and Account concentrations that are used for internal processes.
• Overseeing the process of unposted items to correct accounts.
• Responsible for making sure all customers’ requests receive by 360 CRM are processed and analyzes these requests to provides solution or additional information when needed.
• The account services team leader will need to communicate regularly with other departments, being responsible for managing all the investigations and inquiries raised.
• Responsible to open and follow any Jack Henry cases created for specific issues or concerns.
• Supervise the signature Verification on all client’s requests.
• Approve all the P.O.D entries in AS400.
• Monitor the process of all ACH files (Incoming and Originations) and provide guidance on anything related to ACH per NACHA rules.
• Review all transactions requested by our clients at the Branch, including authorizing overrides for any customer needs or transactions.
• Review daily work processed by the Tellers, such as checks or cash balancing.
• Review Exception Item Processing (EIP) including NSF, Chargeback, and review of Checks, incoming and outgoing return items.
• Monitor the scanning of client’s file and allocation of documents to the imaging system (Synergy)
• Review audits confirmation.
• Reply Audit request accurately and in a timely manner.
• Handle the annual privacy notices and abandoned property filing.
• Support department employees in their daily work and projects.

Qualifications
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent computer, people skills, as well as organizational skills. Flexible Schedule that may require to do overtime.

Education and Experience: High School Diploma or bachelor’s degree preferred, 5 years + Customer Service experience and banking experience, including bank regulations is preferred.

Language Skills: Speak, read, and write English and (Spanish for the LATAM market or Portuguese for the Brazil market considered a plus).

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office applications, Database, Internet, Spreadsheet and Word Processing software.

Equal Opportunity/Affirmative Action Employer, M/F/V/D

Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.
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Capital City Bank Group, Inc.


Private Banking Administrative Assistant III (Lending & Investing)
Capital City Bank Group, Inc. • Tallahassee, FL, United States • via LinkedIn
18 hours ago
Full–time
No Degree Mentioned
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Job highlights
Identified by Google from the original job post
Qualifications
All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times
The following KSAs are usually acquired through work experience and/or specialized course(s):
Ability to analyze situations to determine solutions or resolve problems
13 more items(s)
Benefits
We offer the following benefits
Medical, Dental and Vision
Life Insurance
6 more items(s)
Responsibilities
Monday - Friday 40 Hours
In this position, associates will provide administrative, lending, and investment support to assist in the management of Private Banking portfolios
Responsible for extensive research and fulfillment with regard to existing client inquiries and problems, providing back-up to Financial Advisors
55 more items(s)
Job description
Job Details

Description

Universal Associate - Capital City Bank - More than your bank. Your banker.

Hours

Monday - Friday 40 Hours

General Summary

In this position, associates will provide administrative, lending, and investment support to assist in the management of Private Banking portfolios. Responsible for extensive research and fulfillment with regard to existing client inquiries and problems, providing back-up to Financial Advisors. Assists clients with operational information pertaining to accounts and account set-up. Provides the operations functions and support for Private Bankers.

In compliance with the S.A.F.E. Act, registration in the NMLS Registry is required.

All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.

Principal Duties And Responsibilities
• Supports the Private Bankers business development efforts.
• Prepares, completes and/or checks various reports (sales and administrative) and report findings as necessary.
• Works under minimal supervision, responsible for completing tasks efficiently and accurately, ensuring that service expectations are met or exceeded.

Lending
• Provides general lending information to clients; taking and preparing loan applications for credit approval; disbursing approved loans; providing client services related to the lender’s consumer, commercial and real estate loan clients and potential clients.
• Responsible for accurate and complete preparation, processing and filing of all loan documentation within bank standards from the acceptance of the loan application to loan closing and filings.
• Works with Loan Servicing to ensure expeditious loan processing by preventing, and when necessary, clearing documentation exceptions.

Investment

Note: Placing trades per client or Financial Advisor request can only be performed by a fully LICENSED associate.

Licensed and Unlicensed associates will function in support of the department in addition to any primary Private Banker they may be assigned to support. All Investment Assistants will be called upon to support the department as needed.

Daily Functions
• New account processing - performs required follow-up necessary to ensure account is in order and approved through Client Works. Create original file on Redtail for client and upload documents on LPL and Redtail.
• Set up electronic funds transfer (EFT) links
• Provide instruction on proper documentation required for various accounts as well as instruction on proper account registration.
• Mail new account documentation to clients for new and updating accounts.
• Perform required follow up on EFTs, wires and trades. Handling error correction through order desk, and researching items as needed. Forward completed information to Financial Advisor or Private Bankers.
• Process incoming checks and securities and Uploading to Redtail under appropriate office for compliance. Including follow up on legal items, stock transfers, and verification of account notices.
• Process check requests, wire transfers, EFTs, and IRA distributions. Same day they are requested or when funds are available. (LPL cut off time 4:pm est.)
• Send overnights to LPL Financial Operations and vendors, as necessary.
• Read, understand, and disseminate any Operational bulletins that impact the functioning of the office.
• Return all client calls and emails by end of day they are received. Perform research and fulfillment with regard to existing customer inquires and problems.
• Process address changes for LPL Financial and vendor accounts.
• Act as back up for quotes, order entry, and account information when Financial Advisors do not have access to Clientworks, is with a client, on the phone, or out of the office.
• Process closed account on Client Works and update Redtail to closed

Weekly Functions
• Proactively communicate with clients regarding all service needs, administrative requests, appointment/review scheduling, invitations, and to maintain overall client relationships.
• Routinely maintain current client resource management tools (i.e. Redtail).
• Assist Private Banker’s in creating a professional, secure and welcoming atmosphere.
• Follow up on all direct trade applications including verifying proper funds or sub-accounts, direct deposit of interest payments, proper IRA coding, PIP’s and SWP’s.
• Analysis of Client Works reports to eliminate debits, credits, and make Financial Advisor’s aware of opportunities.
• Verify that annuities are linked to active LPL accounts.
• Follow up on Client Works notification and TOA’s for Private Bankers.
• Order necessary office supplies.
• Research undeliverable mail, maintain “lost client” statements for eventual abandoned property.

Periodic Functions
• Follow up on firm element continuing education (CE) to be sure that associates have completed.
• Reassign client’s accounts including LPL and vendor changes.
• At year end, assist in the successful completion of client required minimum distribution (RMD’s).

Marketing Functions
• Introduction letters for new Private Banker’s.
• Assist with regular mailings including newsletters, CCI marketing pieces, and birthday cards.
• Order business cards, letterhead, and envelopes for Private Banker
• Coordinate special marketing initiatives including: Holiday cards/letters, thank you notes/letters, Portfolio review letters, Financial planning letters, Education planning letters, Product specific marketing.
• Assist in coordinating seminars and client appreciations.

Employer Determines The Essential Functions Of The Job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties

Provides additional support to manager and department colleagues. Completes all assigned/required Bank training within established timelines.

Knowledge, Skills And Abilities (KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):
• Ability to analyze situations to determine solutions or resolve problems
• Ability to apply general accounting knowledge (debits, credits, balancing) to processes
• Ability to apply knowledge and sound judgment in decision-making and understand consequences of decisions
• Ability to work in fast-paced team environment, handle multiple tasks and prioritize work
• Effective written and verbal communication skills
• Excellent client service skills
• Excellent time management and organizational skills
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)
• Strong PC skills (proficient knowledge of MS Word, Outlook and Excel)
• Knowledge of bank products
• Knowledge of loan application and documentation processes, policies and procedures
• Knowledge of Silverlake, Jack Henry, Credit Quest and Decision Pro banking systems, a plus.

Education

Qualified candidates will have a High school diploma or equivalent, some college coursework preferred; along with 3 or more years experience in a lending assistant position or loan support function in a financial institution (bank, credit union, mortgage company, etc.) Relevant experience may substitute for the education requirement.

Working Conditions
• Regular client contact.
• Professional office/lobby environment.
• Some travel may be required.
• Occasional overtime.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits
• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job

described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they

are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not

restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at

any time. This job description describes the current assignment of essential functions. These functions may

change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.