Process Trainer|| BPO|| Voice Process

MNC in Gurgaon Hiring For Process Trainer/ Quality Analyst International Voice Process Voice Process Require Excellent communication skills. CTC UPTO +LPA based on last CTC Process Trainer Eligibility : Should have 2+ experience as an Process Trainer in International BPO Experience in giving Training to New Hire Design training curriculum using inputs from Operations &Quality Knowledge management for the process Maintain MIS related to all training batches Keep up to date with the product / process knowledge Accountability for 0 – 30 days batch performance Attend TTT conducted by clients Conduct PKT and process refreshers on the floor Design & Develop training content Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population Participate in calibration of Trainers, QAs and Voice Coaches within the team Also Hiring for Quality Analyst, Quality Team leader, Team leader Operations for Gurgaon Interested candidates can mail their cv at [email protected] or call at 8210841+64