Process Trainer//International Voice Process// Banking Process
- Category: Bank Jobs
- Location: Kolkata, West Bengal
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 35K
- Published on: 2025/10/02
Job Title: Process Trainer
We are seeking a skilled Process Trainer to join our team at International-BPO. This role is ideal for individuals with experience in training and process management.
Responsibilities:
• Design training curriculum using inputs from Operations & Quality teams.
• Maintain MIS related to all training batches.
• Keep up to date with the product/process knowledge.
• Accountability for 0 – 30 days batch performance.
• Attend TTT conducted by clients.
• Conduct PKT and process refreshers on the floor.
• Design & Develop training content.
• Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population.
• Participate in calibration of Trainers, QAs and Voice Coaches within the team.
Requirements:
• Must have 1+ experience as an Process Trainer in International BPO in Banking Process.
• Experience in giving Training to New Hire.
• Excellent communication skills.
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