Procurement | Customer Service Coordinator|Mandarin Speaking|

Job Title: Procurement / Customer Service Coordinator ((Mandarin Speaking))

Location: Māngere, Auckland, 2022

Job Type: Full-time (Shift Work)

Position Overview:

We are seeking a detail-oriented and dynamic Procurement / Customer Service Coordinator to join our team. This is a newly created position, and you will be a key bridge between suppliers and internal customers, ensuring efficient procurement processes while providing exceptional customer service support. You will handle supplier communications, order management, and resolve procurement and service-related issues promptly.This role will involve shift work, which include weekends.

Key Responsibilities:

1. Procurement Support

Create and process purchase orders, ensuring accurate pricing and timely deliveries.
Work closely with suppliers to confirm orders, track shipments, and resolve supply chain disruptions.
Monitor inventory levels and alert the procurement team to potential shortages.
Support new product development and packaging planning to ensure consistent supply.
Procure stock based on customer requirements.
2. Customer Service

Act as a point of contact for internal stakeholders to address procurement-related inquiries.
Manage all communications with the Fresh Distribution Center (DC) regarding product needs and strategic planning.
Serve as the direct link between the HF Category Manager and Fresh DC Category Managers for all requirements.
Promote product volume into the distribution centers.
Respond to and resolve customer complaints or issues related to product orders, delays, or discrepancies.
Provide order updates and resolve service inquiries with speed and professionalism.
3. Vendor Relationship Management

Develop and maintain positive relationships with key suppliers.
Coordinate with suppliers to ensure products meet quality standards and delivery schedules.
Address vendor issues related to pricing, returns, or defective goods.
4. Order Management

Track and update order statuses, ensuring timely and accurate delivery of goods.
Liaise with internal teams to address any changes in order specifications or delivery schedules.
Review and approve invoices, ensuring they match purchase orders and delivery documents.
5. Documentation & Reporting

Maintain accurate and detailed records of all procurement transactions and customer service interactions.
Prepare reports on procurement performance, supplier reliability, and customer service metrics.
Assist with audit preparation and provide necessary documentation to support financial reviews.
6. Process Improvement

Identify opportunities to streamline procurement processes and improve customer service workflows.
Participate in process review meetings and contribute to continuous improvement initiatives.
Perform other related tasks as assigned by the manager.
Requirements:

Experience in procurement, customer service, or a related field.
Fluent in both English and Mandarin, with excellent communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment and manage priorities effectively.
Proficient in Microsoft Office software; experience with procurement software is a plus.
Strong problem-solving skills and attention to detail.
Why Join Us:

Competitive salary and benefits
Opportunities for professional growth and development
Collaborative and supportive team environment


If you are eager to join a company that values innovation and exceptional customer service and are excited about this newly created position, we encourage you to apply!