Product Designer

About Us:

We are IMMO. Here to revolutionise the real estate industry, for consumers and investors alike.

Residential real estate is the biggest asset class in the world and the market in Europe is worth an estimated $50 trillion. It’s a huge untapped market, but it’s also completely fragmented!

Homeowners wrestle with huge fees and uncertain processes when they want to sell. Renters struggle to find high-quality homes and often deal with unsympathetic landlords. Financial institutions can’t invest large pools of money into the sector without hiring an army of disparate third parties. And to complicate matters further, building new homes churns out gigatons of carbon, all whilst we face a housing crisis and a global climate emergency.

IMMO is Europe's first technology powered residential real estate platform, designed to create portfolios of existing single family rental (SFR) housing. Our proprietary technology allows us to unlock investment access to +8% of the residential market currently being overlooked, at scale and speed. At the same time, we offer better solutions to consumers – empowering homeowners with quick and transparent sales, and providing a next-gen renting experience for our residents to enjoy living in beautiful homes. With technology in our DNA, data is at the heart of decision making, and we do things sustainably by up-cycling existing properties that are responsibly retrofitted.

IMMO recently raised $75 million in what remains one of Europe’s largest Series B funding rounds. Among our investors are some of the world’s top venture capital firms. IMMO has been awarded “Tech Pioneer” by the World Economic Forum and has been titled “Real estate asset manager of the future” by Goldman Sachs.

You Will
• Identify research projects, develop a research framework and select appropriate methods and mix of primary and secondary research to suit project needs, timelines and resourcing
• Collaborate with product manager, UX designer, and service designer to understand research gaps, and work cross-functionally with multiple stakeholders to probe research objectives and opportunities
• Lead end-to-end product discovery process – including driving research objectives, hypotheses, methodology, execution, analysis, and communication
• Effectively and clearly communicate key insights in compelling, actionable, and engaging ways
• Develop budgets and timelines for research projects showing good judgement when evaluating research opportunities, e.g. determines the importance, urgency, and impact
• Recruit participants for research studies and conduct studies and interviews
• Work with data team to query and synthesise insights that support designers’ or product managers’ hypothesis
• Reasonably challenge hypotheses and assumptions made by the business or product teams and act as an advocate for the user
• Manage through ambiguity, work autonomously and strike a balance between usability, feasibility and viability when validating solutions
You Have
• Bachelor's degree in Human-Computer Interaction, Anthropology, Psychology, Computer Science, Behavioural Economics or equivalent practical experience
• Proven experience of advocacy for the customer and applying user research insights to product and design outcomes
• Customer research experience in enterprise/business software, developer tools, IT, or other systems
• Experience working with a wide range of both qualitative and quantitative methods including in-depth interviews, remote research, prototype testing, usability testing, surveys, user log analysis, longitudinal studies, market landscape analysis
• You have worked together with product managers and designers to translate research findings into product decisions and design solutions
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
Nice to have
• German and/or Spanish speaker
• Experience / domain knowledge in real-estate industry is a plus
• Experience using remote research tools such as UserZoom or UserTesting, design tools such as Figma, and working with a design system
We Offer
• Option for equity within the business
• Flexible leave policy
• Flexible working policy, we believe that work is something you do not when you have to do it
• Mental Health Assistance
• A truly collaborative culture where the best ideas win, not the person with the most senior title
• The ability to figure out your own solutions, and the responsibility to implement them
• A culture that is devoid of egos, where People > Product > Profits