Product Support Representative I

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Time management

Software troubleshooting

Analysis skills

Banking

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Education

Bachelor's degree
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
Shift and schedule

Monday to Friday
 
Location
Estimated commute
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Job address
4+00 West Brown Deer Road, Brown Deer, WI 53223
 
Full job description
Position Type :

Full time
Type Of Hire :

Experienced (relevant combo of work and education)
Education Desired :

Bachelor of Commerce/Business
Travel Percentage :

0%
Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

PLEASE NOTE: This position is full-time, in office Monday-Friday, at our Wisconsin location.

What you will be doing:
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, balancing, or billing and payment.
Provide in-depth product support and researching client issues.
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:
Prior experience in government payments
Prior banking experience preferred
Strong analytical, organizational and time management skills
The ability to work independently
You are an excellent communicator and strong problem-solver
Knowledge of FIS products a plus

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, ****** orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.