Program Manager | BFSI Domain

- To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.

- Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.

- Ensure that all customer feedback processes are completed on time.

- Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Influence customer perception positively and contribute to relationship management and drive account farming.

- Also provide overall management guidance to the team.

- Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi country multi culture teams.

- Contribute to the industrialization drive of the company.

- Create a program level culture of giving the customer more for less.

- Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.

- Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines.

- Ensure that both internal as well as client driven quality and compliance norms are met.

- Ensure complete contract management, including profitability and other parameters across multiple projects.

- Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions.

- Ensure that going forward the best practices become a part of the standard process.

- Create and maintain program level dashboards to enable effective project management.

- Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams.

- Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers.

- Ensure that skillsets in the team are built with the necessary certification.

- Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

Additionally :

- Candidate should be BE/BTech/MTech/MCA/Msc IT/MSC CS only

- Should be working as a program manager( lead/architect/ project manager would not be accepted by client)

- Should have majorly worked on JAVA/J2EE technology

- Should be 100% from banking background

- Should have experience in handling Indian customers

- Should have handled minimum of 80-100 team strength

- Should be comfortable to work from office

- Banking Domains

- Banking Retail/Corporate - Candidates may have experience in core Banking or retail baking or corporate banking.

- Cash Management/Loan Management

- Supply Chain finance or Financing domain for retail/corporate

- Asset & Liability Management/Wealth Management

- Treasury or Risk Management

- Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc
(ref:hirist.com