Program Manager, Capacity Planning, OPTIMA

Description

The OPTIMA team is seeking a Program Manager to support international expansions of our programs and plan for site capacity.

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

Key job responsibilities

We are seeking a highly organized, detail-oriented and strategic Capacity Planner to join our rapidly growing team. The primary responsibility of this role is to build capacity plans for our Global Sites for one of the upcoming programs. The ideal candidate will have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments.

This candidate will own defining and ramping programs to integrate new programs, business lines and process. You will identify the needs of the business, establish the product requirements and technology requirements to integrate the same, define a charter and execute this strategy end-to-end from inception to implementation. You will analyse gaps, iterate and improve future plans, while working across-functions and building key relationships to ensure that decisions and plans being made and execute, all come together for the benefit of the end customer and enables the team to run as effectively as possible. You will challenge the unknown and strive for continuous improvement in key areas of our business. You will establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements

A successful candidate enjoys problem solving, is comfortable accessing and working with big data from multiple sources, and is enthusiastic about partnering with other teams across the business to deliver results. You should have an internal drive to challenge the status quo, excellent analytical skills, as well as excellent written and verbal communication skills. You should be a self-starter, comfortable with ambiguity, naturally curious, and be involved in the details.

Additional Skills Required
• Ability to manage and drive process related automation with technical team where needed
• Demonstrated ability in developing and implementing new strategies and procedures.
• Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and/or resource reductions

Basic Qualifications
• 2+ years of program or project management experience

Preferred Qualifications
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI MAA 12 SEZ

Job ID: A2+34+88