Project Manager

Tryzens is a global digital e-commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

We are People First and believe that empowered happy people achieve more. We're Customer-Centric and that our customers' growth is our success. We believe that Collaboration and Innovation drive the greatest results and Integrity, Trust & Transparency build lasting relationships. We started in London, but have expanded to have operations in Melbourne, Sydney, Brisbane, Sofia, and Trivandrum with 200+ team members working with 45+ international brands. This role can be based in either of our locations in either Melbourne, Sydney or Brisbane. Tryzens is a hybrid workplace, so we're happy for you to work from our offices or from home.

We're looking for a full-time Project Manager that will be responsible for, project managing multiple clients' post-launch roadmaps, driving our clients' exciting business goals and leading innovation in Australia's eCommerce industry, using a variety of delivery methodologies (Agile/Waterfall) and managing multiple development teams located internationally. The Project Manager also oversees InLife services working closely with our Service and Support team, to ensure the Service Level Agreements (SLAs) are being met for incident and problem management, monitoring, and more.

The Project Manager will be our client's main point of contact, working closely with our Director of Delivery and Client Success Director to ensure Tryzens are providing a high level of service and delivering high-code quality projects on time and to budget.

Our clients are our partners and we value ourselves on the strong partnership we build with each client, with the Project Manager role as an integral part of this relationship.

Project Management

Work with Tryzens internal teams and client, to build client optimisations road maps
Work with client and Tryzens practices to ensure road map stories requirements that have been captured are technically sufficient, including facilitating discovery workshops
Project manage client optimisations road maps including creating project timeline, risks, dependencies, commercial approval, and deliver items prioritised by the client in an ongoing sprint model
Plan/book project resources to deliver all delivery items in line with project release plans
Facilitate all project meetings focused on status reporting, problem resolution, feedback
Managing off-shore project delivery team, ensuring collaboration and clear communication between team members
Working with 3rd parties on risks and dependencies to projects/sprints
Weekly project/sprint status, financial and schedule reporting to stakeholders
Deliver all releases to budget and to agreed timelines
Create and communicate release schedules


Client Engagement

Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering
Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer
Uncover and recognise any risks that threaten customer satisfaction or renewal; executing mitigation plans for all risks
Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction
Conduct regular reviews with the client to review services delivered
Listening to customers carefully and truly understanding customers' key business issues and opportunities in order to deliver business-impacting results
Build strong, transparent and trust-based relationships with clients


In Life Services

Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly
Maintain an active Continual Service Improvement programme to establish the root cause of problems and fix these through ongoing road map delivery releases
Maintain day to day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues
Ensure all effort expended is reported accurately and billed in line with the client contracts


Requirements

Essential Skills & Experience

Agency experience in project management/delivery management.
Technical background within e-commerce.
Must be commercially aware, and able to identify and effectively communicate commercial opportunities
Ability to work independently and as part of a team.
Success working in a fast-paced and dynamic environment in a growing company
Excellent written and verbal communication skills and a good team player


Desirable Skills & Experience:

A passion for e-commerce
Working knowledge of Agile methodology


Benefits

Flexible working hours
Flexibility to work from home or in any of our offices
Opportunities for learning and development
Team social events.
2 charity/volunteer days per year
25 annual leave days per employment year
Day off for your birthday
Quarterly Tryzens Awards.
Access to EAP support.
Enhanced maternity and paternity leave policy

More info about Tryzens here: http://tryzens.com/

We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, ****** orientation, pregnancy or maternity.