Project Quality Analyst
- Category: Customer Care
- Location: Bengaluru , Karnataka
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 26K
- Published on: 2025/09/21
Job Description
• Participate in designing of call monitoring formats and quality standards
• Perform call monitoring and provides trend data to site management team
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Participate in customer and client meetings to identify customer needs and expectations
• Provide actionable data to various internal support groups as needed
• Coordinate and facilitate call calibration sessions for the...
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