Property Adjuster

At the heart of everything we do is taking care of people, starting with you our valued colleague. A career at Sedgwick means experiencing a culture of caring. This means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organisations we serve. If you're driven to make a difference, enjoy a challenge and above all, if you care, there's a place for you here. You'll contribute to Sedgwick being a great place to work.

About Us
Great Place to Work Top 100 Most Loved Workplace Forbes Best-in-State Employer

Job Summary
Are you someone with a mind capable of building relationships with people from all walks of life?
Can you clearly communicate both verbally and in writing?
Do you have a strong desire for delivering exceptional customer service?
Can you remain calm under pressure and manage day-to-day situations effectively?
Do you hold a valid driver's licence?
Would long-term growth in a 2024 Top UK Insurance Employer spark your interest?
If yes, then keep reading as Sedgwick Home Claims Services are looking for professional, well-organised, and dedicated individuals to perform the role of domestic loss adjuster. We seek new adjusters who display key attributes highlighted above. You must be self-motivated and driven to succeed and above all demonstrate a desire to keep your customer at the heart of all that you do. Please read on if this role may appeal to you.

Our Offer
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Truly flexible working, a mix of office and home
Competitive salary
You will join an appropriate incentive (bonus) scheme
Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Our Benefits
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, and digital GP apps
The Role
We now have an excellent opportunity for domestic loss adjusters across the UK. Your role will involve handling a portfolio of domestic losses, from visiting the customer to finalisation of the claim. With appropriate experience and perhaps some professional qualifications, you will progress to handling claims of values up to £100k. Full training will be provided to deliver the right outcomes for our customers, our Insurer clients and Sedgwick.

We consider candidates with no loss adjusting experience but with the right attributes. Our adjusters adopt a mix of site, home and office-based working throughout the week which helps support a healthy work/life balance. You will also engage and work with multiple internal and external specialists, so excellent communication skills and the ability to coordinate various parties are essential, while always ensuring you have kept the customer fully updated at all times.

Whilst you will be comfortable working on your own, you'll be a core part of our extensive team of adjusters, with dedicated team-based technical and managerial support working alongside you to assist with the management of your portfolio and deliver exceptional customer service. Systems training will be available as required and we will also provide appropriate support for remote (home) working if necessary.

Requirements
Effective communication is crucial for this role as you will need to interact with policyholders, insurance companies, contractors, and other stakeholders.
Strong analytical skills to assess the cause and extent of the loss.
Dealing with property damage claims often involves complex situations and challenges.
Accuracy is crucial in assessing property damage and determining the appropriate compensation.
You will handle multiple claims simultaneously, and as you'll be planning your own week, you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims.
You must demonstrate empathy and provide excellent customer service, showing understanding and support throughout the claims process.
Strong negotiation skills to reach fair and satisfactory settlements for all parties.
Occasionally you may need to work away from home during exceptionally busy times, or when there is a business need in another region.
Maintain confidentiality, avoid conflicts of interest, and adhere to professional standards and codes of conduct.
Be adaptable and able to quickly adjust your approach to different situations, ensuring effective and efficient claim resolution.
An understanding of insurance policies, claims processes, and the technical aspects of property damage assessment. Or, if you don't have any of the above, an understanding of how a home insurance policy operates and the basic construction of a domestic property.
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split