PS HR Admin Specialist

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Description

Resolve first Line HR requests in line with turn-around time SLA’s, standards and policies. Transfer specialist cases to PS Second line specialist as appropriate and communicate effectively with managers, employees and on Site HR.

Managing & monitoring the HR-cases & backlog - 70% of time

This activity is all about managing the HR-cases :
• Take, investigate and resolve first line calls and e-mails to the HR Services desk in line with turn-around time SLA’s and quality standards.
• Take on first-line questions and cases and register and control client cases in the administrative system.
• Provide customers with information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to second line specialist.
• Interpret and apply HR Policy and procedures to advise managers and employees on Basic HR queries.
• To maintain employees files, scan and attach relevant documents to employees files, if necessary
• Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader.

Manage Other HR Operations Process :-30% of Time
• Manage Onboarding/Offboarding process
• Manage Retirals process
• Participate in various HR Projects and execute assigned project activities

Knowledge, Qualifications & Experiences

Education & Major: Management Major and related, with college degree or above.

Language skill & certificate: Fluently verbal English, and good business English writing. Standard mandarin degree is preferred

Related working experience: 3-5 years relevant HR working experience

Computer skill & certificate: Good knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others.

Skills & Compentencies
• Broad knowledge of all working and system processes within the HR services organization;
• Familiar with national & local labour related laws, as well as company HR policies
• Strong data sense and focus on details
• Excellent process management skill, and good follow-up skill;
• Good analytical and problem solving skill;
• Good listening and communication skill;
• Customer manic with good service attitude;
• Good team player and discipline;
• Pursuit for executional excellence;

Special features

Reasonable gender and personality proportion in the team should be considered in the staffing

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, *** (including pregnancy, lactation, childbirth or related medical conditions), ****** orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

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