QA Engineer

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Instance It Solutions


Email And Chat Process Executive
Instance It Solutions • via Job Hai
23 days ago
₹20K–₹40K a month
Full–time
No Degree Mentioned
Apply directly on Job Hai
Job description
Here’s a sample job description for an Email and Chat Process Executive role:

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Job Title: Email and Chat Process Executive

Location: [Insert Location]

Department: Customer Support / Operations

Reports To: Team Leader / Process Manager

Job Summary:

The Email and Chat Process Executive is responsible for handling customer inquiries, complaints, and support requests through email and live chat platforms. The executive ensures timely, accurate, and high-quality responses, maintaining a positive customer experience and supporting overall service goals.

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Key Responsibilities:

Respond promptly and professionally to customer queries via email and chat.

Understand customer needs and provide accurate information or solutions.

Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain records of customer interactions and update internal systems as required.

Collaborate with other departments to resolve complex issues.

Meet daily, weekly, and monthly performance targets (response time, customer satisfaction, quality).

Stay updated with product knowledge and service procedures.

Escalate unresolved issues to the appropriate internal teams.

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Key Skills and Competencies:

Excellent written communication skills.

Typing speed of 35-40 WPM with high accuracy.

Strong customer service orientation.

Ability to multi-task and handle multiple conversations simultaneously.

Patience, empathy, and attention to detail.

Basic computer knowledge and familiarity with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).

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Qualifications:

Minimum HSC or Graduate in any discipline.

0–2 years of experience in a similar email/chat support role (freshers may be considered).

Willingness to work in rotational shifts (if required).

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Would you like this tailored for a specific industry (e.g., e-commerce, banking, tech support)?
• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email And Chat Process Executive job
Please go through the FAQs to get all answers related to the given Email And Chat Process Executive job
• What is the eligibility criteria to apply for this Email And Chat Process Executive job?
Ans: The candidate should be 10th Pass and above and above with 0 - 2 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
• How many working days are there for this Email And Chat Process Executive job?
Ans: This Email And Chat Process Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Email And Chat Process Executive job?
Ans: No, there is no fee applicable for applying this Email And Chat Process Executive job and during the employment with the company, i.e., INSTANCE IT SOLUTIONS.
• Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
• How many openings are there for this Email And Chat Process Executive role?
Ans: There is an immediate opening of 10 Email And Chat Process Executive at INSTANCE IT SOLUTIONS
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Email And Chat Process Executive job?
Ans: This Email And Chat Process Executive job has Day Shift.

Candidates can call HR for more info.
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AIonOS


QA Engineer
AIonOS • via Instahyre
Full–time
No Degree Mentioned
Apply on Instahyre
Job description
Responsibilities:
• Conduct comprehensive cross-browser and cross-device manual testing to ensure the functionality and responsiveness of web applications.
• Review and verify design consistency with mockups using Figma and browser Dev tools.
• Identify, document, and track bugs meticulously, ensuring a smooth and error-free user experience.
• Collaborate with designers and developers to resolve issues efficiently and deliver high-quality products.
• Ensure pixel-perfect implementation of designs, focusing on every detail for quality assurance.
• Participate in usability testing, providing valuable feedback to enhance user experience.
• Maintain detailed documentation of testing processes, findings, and recommendations.

Requirements:
• Expertise: Proficient in cross-browser and cross-device QA web testing.
• Experience: 3+ years of manual QA testing experience, HTML/CSS, and browser dev tools with a strong portfolio to showcase your work.
• Knowledge of Figma is a plus.
• Obsessive Attention to Detail: Every bug or inconsistency must be addressed with precision.
• Technical Skills: A basic understanding of front-end technologies is a bonus.
• Reliable: You deliver on time, every time.
• Excellent Communication: Great written and spoken English skills.
• Resilient and Proactive: You thrive in fast-paced environments and take ownership of your work.
• Winning Attitude: You consistently exceed expectations and deliver outstanding results.
• Fast and Reliable Internet: Required to perform tasks efficiently in a remote environment.