QCSS Compliance & Reporting Coordinator. Permanent Full Time

Job no: 504+23
Employment type: Full Time
Location: Brisbane, Sunshine Coast
Categories: Aged Care
About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Supporting the effective delivery of our Queensland Community Support Services (QCSS) the QCSS Compliance and Reporting Coordinator will manage the onboarding process for new QCSS clients from a range of backgrounds including people with disabilities, mental health conditions, drug and ******* addiction, complex behaviours and people at risk of homelessness.

The successful candidate will work collaboratively across teams to onboard new clients, ensuring compliance with funding and legislative standards, while driving continuous improvement of services. You will play a vital role in maintaining service quality through providing training and ongoing support to staff to deliver the best possible care to the people we support

This is a Permanent Full Time opportunity, working remotely from home anywhere in Queensland. There may be occasional travel required to meet business needs and for auditing purposes.

Key Responsibilities

Facilitate the full onboarding process of new QCSS clients
Conduct regular audits of client files, assessing quality of services and contractual compliance
Monitor QCSS program performance, including KPIs, reporting and ways to improve service delivery
Develop and maintain systems to support efficient program operations and administration
Ensure consistent, high quality service delivery aligned with legislative and funding standards
Provide training and support to Care Coordinators to maintain service quality and required department standards
Collaborate with internal and external stakeholders on reporting, development, and improvement initiatives
Skills & Experience

Tertiary qualifications in relevant human services area or relevant experience
Understanding of QCSS funding and service delivery
Ability to understand and interpret contractual requirements
Confidence in utilising a variety of technology including mobile devices and computers
Proficiency with Microsoft Office, Outlook and database systems
Ability to effectively build relationships with diverse stakeholders
Strong communication skills and confidence in delivering training
Ability to multi-task and work autonomously in a fast paced environment
A current unrestricted Australian Drivers Licence, reliable vehicle and a willingness to travel
Benefits

Thorough three-day induction program
Career pathways across a national organisation
Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year!)
Join a supportive remote working team that are passionate about the work they do
Up to $15,+00 of your annual salary tax-free through Salary Packaging, increasing your take-home pay
Access to Fitness Passport benefits
Flexible work from home arrangements
Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Rianne Gifford at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Tuesday 2+th of April 2025

Advertised: 16 Apr 2025 E. Australia Standard Time
Applications close: 2+ Apr 2025 23:55 E. Australia Standard Time