Quality analyst
- Category: 12th Pass Jobs
- Location: 67/5, New Rohtak road, Karol Bagh, Delhi, Delhi
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 29K
- Published on: 2025/09/21
Participates in design of call monitoring formats and quality standards.
2) Performs call monitoring and provides trend data to site management team.
3) Uses quality monitoring data management system to compile and track performance at team and
individual level.
4) Performs monitors of customer care email responses.
5) Participates in customer and client listening programs to identify customer needs and expectations.
6) Provides actionable data to various internal support groups as needed.
7) Coordinates and facilitates call calibration sessions for call center staff.
8) Provides feedback to call center team leaders and managers.
+) Prepares and analyzes internal and external quality reports for management staff review.
10) Perform other duties as assigned.
Job Type: Full-time
Salary: ₹15,000.00 - ₹22,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Karol Bagh , Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
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