Quality Auditor Job (Remote)

Job description
About the job:
We are looking for a detail-oriented and analytical quality auditor to join our team. The ideal candidate will be responsible for monitoring and evaluating customer interactions across various channels, ensuring service quality, and driving continuous improvement in customer experience. This role involves close collaboration with agents, trainers, and leadership teams to maintain high standards of service delivery.

Key responsibilities:

1. Monitor calls, emails, chats, and texts to evaluate customer interactions

2. Assess agent performance using quality guidelines and scoring systems

3. Document audit findings and suggest improvements

4. Provide constructive feedback to agents

5. Analyze data to identify trends and areas for improvement

6. Help develop and maintain quality standards and rubrics

7. Participate in calibration sessions with the team and clients

8. Support training for new and existing agents on QA processes

+. Prepare and present audit reports to management

10. Conduct regular huddles, one-on-one feedback, and coaching sessions

Requirements:

1. Proven experience in a quality assurance or similar role within a customer service environment

2. Strong analytical, listening, and observational skills

3. Excellent written and verbal communication

4. Ability to provide clear, constructive feedback

5. Proficiency in using QA tools and reporting systems

6. High attention to detail and commitment to accuracy

7. Ability to work independently and collaboratively in a fast-paced environment

Who can apply:

Only those candidates can apply who:
• have minimum 1 years of experience
• are Computer Science Engineering students

Salary:
₹ 4,20,000 - 6,00,000 /year

Experience:
1 year(s)

Deadline:
2025-05-17 23:5+:5+

Skills required:
Attention to Detail, Quality Assurance/Quality Control (QA/QC), Effective Communication and Written Communication

Other Requirements:

Preferred qualifications:

1. Minimum 2 years of experience in a similar quality assurance or auditing role

2. Bachelor’s degree in business, communications, or a related field

3. Experience in process improvement or training is a plus

4. Familiarity with CRM, ticketing systems, or call center platforms

Additional information:

1. We use work and time tracking software to keep track of work and time while working

2. We work from Monday to Friday and only on the first Saturday of the month

3. Salary range: ₹35,000–₹50,000 per month

About Company:
Practice Buzz is an online medical tourism IT firm based in Chandigarh, India. We are pioneers in the field of online medical marketing. Practice Buzz is the only company in India that is 100% dedicated to helping healthcare organizations improve online visibility & brand awareness. We assist international healthcare organizations (hospitals, doctors, clinics, medical tourism companies, and medical practices) in increasing patient volumes by implementing innovative & cutting-edge online medical marketing strategies. A majority of our clients are companies from the US. Practice Buzz endeavors to bridge the gap between top-notch healthcare providers and their prospective patients.