Quality Manager for Healthcare BPO Process

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Driving 100% adherence to QSD requirements

Engages and solves problem with the QA team and front-line business unit leadership.

Partners with the Operations manager to solve problems and remove barriers

Analyzes results to identify top opportunity areas for the business area

Leads and assists in the development of solutions to address identified opportunities

Evaluates and helps assure that all QA planning and related decision-making supports the company's established business visions and strategic goals

Collaborates with SMEs teams to identify process improvements and develop specific actionable plans

Assists with all logistics relative to the changes implemented through QA work and ability to understand impacts to other parts of the organization

Escalates problems with business unit leadership, associates and business partners

Provides coaching, mentorship and consultation to QA leads and QA associates on implementation of QA concepts to support skill building

Provides formal and informal performance feedback to team members

Ensure timely performance discussions are closed (as per organization policies)Driving 100% adherence to QSD requirements

Qualifications

Any Grad / Post Grad

Healthcare industry knowledge and experience is a MUST

Additional information
• Experience of Healthcare industry is a MUST