R-101242 Customer Success & Technical Manager

Make our Sales Team your best move ever!
We’re looking for a customer focused and analytical Customer Success & Technical Manager.
Why here?
TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from innovative start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.
Your role here
In your role of Customer Success & Technical Manager, you'll combine strong relationship management with technical knowledge to ensure our customers get the most value from our products and services.
Your experience and background
Shown experience in customer success, technical account management, and/or quality management within a manufacturing or packaging environment.
Understanding of quality assurance principles, root cause analysis, and continuous improvement processes.
Experience developing and implementing customer quality programs and running customer audits or certifications.
Demonstrated ability to analyze and resolve customer complaints using structured problem-solving methods.
Skilled in building and maintaining vendor partnerships, including qualification and requalification of suppliers.
Experience leading cross-functional teams to address quality issues, improve performance, and drive collaboration between customers, suppliers, and internal teams.
Knowledge of regulatory standards and quality documentation practices.
Strong communication and relationship management skills, with the ability to engage directly with customers on performance goals and improvement initiatives.
Background in technical support or production line troubleshooting, ideally with exposure to packaging, plastics, or manufacturing processes.
Ability to train and mentor team members on quality systems, procedures, and best practices.
Demonstrated success in identifying critical initiatives that improve customer value and optimize internal resources.
High School Diploma/GED and 8-10 years of experience within technical environment in packaging industry preferred.
What you can expect from us
Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online, and hands-on work with colleagues. There’s always someone to answer any questions and ensure you’re getting the right information you need to excel. And the compensation and benefits are what you should expect from a people-first company.
Competitive compensation packages
Comprehensive benefits in medical, dental, and vision insurance
Retirement plan with employer match
Paid time off plus holidays
Tuition reimbursement, and much more
We are proudly an equal opportunity employer and will consider all applications.