RB | Collection|Area Collection Manager | Secured Products

About Retail Lending:

The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and is also responsible for the rural lending business of the bank

About the Role:

The Area Collections Manager handles multiple centers which handle the Risk-60 portfolio for loans. The Area Collections Manager ensures NPA resolution and manages the portfolio as per the existing process. The Area Collections Manager also ensures compliance with the audit procedures of the bank

Key Responsibilities
• Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement
• Ensure minimum addition to the NPA pool by keeping the portfolio in check by maintaining the delinquency level
• Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets
• Ensure adherence to the set process and audit requirements in place
• Ensure minimum forward flow from the buckets
• Create a performance oriented environment leading to high employee motivation and productivity
• Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:
• Graduation/ Post-Graduation from a recognized institute
• Min 5 years of relevant experience in NBFC/ Banking industry

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Knowledge and understanding of collections and market dynamics
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines